What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.
Get Settled
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's history and discuss their issues. You can ask any questions you want, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
Our Pet Care Philosophy
We proudly serve pet owners in Franklin. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.
Our mission is to provide comprehensive, high-quality, compassionate veterinary care to our patients and exceptional, attentive, and sincere customer service.
We are passionate about preventative care, client education, and providing comprehensive medical and emergency care to Franklin pets.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
We are also able to offer CareCredit as a payment option. They have an easy application process that will give you quick results.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment for any reason, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- Am I able to drop my pet off in the morning for their appointment?
We understand that it can be challenging to fit vet appointments into your busy work schedule, that's why we provide a limited number of drop-off appointments each day. If you require a drop-off appointment please let our staff know when you book your pet's appointment.
- What types of animals do you treat?
Our vets provide care for cats and dogs of all breeds and sizes.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
Pet Owner Resources
Here are some helpful links for your pet's health.